Terms of Service

1. Who we are

SEATmio (seatmio.com) is operated by Observa Systems, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA ("we", "us"). These terms govern the use of the SEATmio dashboard, reports, emails, and data (the "Service") by the organization that registers for it (the "Customer") and by the people it gives access to ("Users").

2. Accounts

Access is given to named individuals of the Customer. Credentials are personal and may not be shared. The number of Users is limited by the Customer's plan. The Customer is responsible for the activity of its Users and for keeping the list of Users current.

3. Trial

We may offer a free trial for the period stated in the invitation. The trial is free of charge and requires no payment details. It ends automatically; access then stops until the Customer subscribes. Settings, pins, and reports are kept.

4. Subscription and payment

The fee is the one stated in the offer the Customer accepts, in US dollars, billed in advance for each month or year by card through our payment processor, Stripe. The subscription renews automatically for the same period until it is canceled.

The Customer can cancel at any time on the billing page of the dashboard; cancellation takes effect at the end of the period already paid, and access continues until then. Fees already paid are not refundable, except where the law requires otherwise.

Prices do not include taxes the Customer may owe in its own country. Invoices are issued by Observa Systems, LLC and are available in the dashboard.

5. Failed payments

If a payment fails, access to the Service is suspended until the invoice is paid. When it is paid, access returns for the rest of the paid period. We keep the Customer's account and settings for at least 90 days after a subscription ends.

6. The data: accuracy and limitation of liability

SEATmio's figures are estimates derived from information cinema operators publish on their own websites and ticketing systems (seat maps, programs, prices), chiefly from the seat occupancy we observe when we read them. They are not official box office figures. SEATmio is not affiliated with the cinemas it covers.

We make every effort for the figures to match actual ticket sales as closely as possible, but we give no warranty, express or implied, of their accuracy, completeness, timeliness, or fitness for a particular purpose. Our methods and coverage change over time, and figures, including those for past dates, may be revised when a source is re-read or data is corrected. The Service and the data are provided "as is" and "as available", for information only.

Decisions the Customer or its Users make on the basis of the data are their own responsibility. To the maximum extent permitted by law, we are not liable for any direct or indirect loss or damage, including lost profits and the consequences of business decisions, arising from the use of or reliance on the data. Where liability cannot be excluded, it is limited as set out in section 10.

7. Permitted use

We grant the Customer a non-exclusive, non-transferable license to use the Service for its internal business purposes for the duration of its subscription. The Customer may quote figures in its own reports and presentations, including to its clients, citing SEATmio as the source.

The Customer may not resell or redistribute the data in bulk, make it available to third parties as a data feed, use it to build a competing product, or extract it from the dashboard by automated means.

Fair use. The Service is meant to be browsed by people. We monitor its use to protect the data against automated extraction and shared logins. Use that clearly goes beyond normal browsing, for example bulk or automated downloading, access by scripts or bots, or one login used from several places at the same time, allows us to limit, suspend, or close the account without prior notice. During a trial, exports are limited in size. If an account is suspended by mistake, the Customer can contact us and we will restore access.

8. Personal data

We process the Users' account details (name, email, job title, sign-ins) to provide the Service, as described in our privacy notice. Card payments are processed by Stripe; we never receive or store card numbers.

9. Availability and changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may add, change, or withdraw features and data sources; if a change materially reduces what a paid plan includes, the Customer may cancel and we will refund the unused part of the period.

10. Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees the Customer paid in the twelve months before the claim, and we are not liable for indirect or consequential losses, including lost profits or decisions made on the basis of the data.

11. Changes to these terms

We may update these terms. We will tell the Customer by email at least 30 days before a change takes effect; continuing to use the Service after that date means accepting the new version.

12. Law and contact

These terms are governed by the laws of the State of Delaware, USA, and its courts have jurisdiction. Questions: [email protected].